Q: Do you offer customer financing for installment payments?
A: Yes, TravSonic offers financing through Afterpay. Just pay your first installment upon your purchase of $500 or more ($2000 limit per project). You now have the leisure of starting your project today and paying overtime. Learn More
Q: What films and audio/visual projects have we worked on?
A: TravSonic has worked on top motion pictures, indie films, and TV syndications for audio production which totals to over 400 successful high-profile spots.
Q: When I select a quote, do I have to purchase?
A: No, the quote process is to get an approved estimate. We believe in first giving a free evaluation of your project. Once we feel confident that the project can be fulfilled and you approve the estimate, a payment is required.
Q: What is counted as a revision?
A: Revisions are changes to audio requested by the client during the entire project period. Often referred to as an ‘edit’, a revision typically takes the form of multiple edits done in one sitting. For example, one revision could consist of many edit changes and not just one edit per revision. Many projects take about 4 to 5 full revisions.
Q: How do I pay once I approved an estimate?
A: We will send you an invoice via email to make a secure payment online. If you wish to make a different payment method, it can be arranged.
Q: For how long are quotes valid?
A: Quotes are valid for 30 days from the issue date. This is a no-obligation quote and does not enter you into a contract or payment.
Q: After I have submitted my online project quote, what’s next?
A: Upon placing your quote, a TravSonic representative will contact you to discuss your potential project and customize your package further.
Q: I made an edit to my project after submitting it. Can I submit my files again?
A: Yes, this would count towards your complimentary revisions.
Q: When does my project start for the turnaround time?
A: Your project date starts once you have approved your quote, a payment been made and all the project files have been received.
Q: Can you mix my project for different formats?
A: Yes, we can tailor your project to any sound spec needed for final delivery.
Q: Why are quote options available and not purchases on this website?
A: We believe in evaluating your project to get to know your needs and vision first. Since every project is different, we want to make sure you get exactly what is needed and you feel comfortable. This also ensures the best quality service to our customers.
Q: Can I have my files mailed to me?
A: Yes, we can mail your files on a portable hard drive, flash drive, or other media. This would be an extra fee.
Q: My film has some changes that will modify the duration and sequence. Will this affect my project?
A: It is required that your film is at the final stage and a locked version is submitted for mixing. Once a film is locked, no duration can change along with the sequence. However, footage can be substituted as long as the duration does not change and it does not affect the audio content during the editing and mixing stage.
Result: If the film duration and footage is changed mid project, it may incur an addition fee to resync the audio.
Q: What file format is best to send the audio files for mixing?
Depending on the software used to edit the film, we recommend sending your finished film in AAF or OMF audio format.
To learn more about the different formats and ways to send your audio files visit https://www.travsonic.com/exporting-aaf-files-premiere-final-cut/.
Didn’t get your question answered? Visit the FAQ page
Travsonic.com online services are electronic non-physical or irreversible goods. With this aspect, orders can not be physically returned or exchanged after being downloaded by the Customer.
Your project is important to us and we believe in keeping our Customers satisfied. If you are unsatisfied with our service or results, we are willing to make changes and adjustments free of charge to fulfill the project in good faith.
Reasons for FULL refund
- You ordered and paid for a service but did not use the service within 30 days of the payment date. This includes not providing us with the session files or required project materials and your project has not begun. After 30 days, we may opt to automatically refund your payment.
- You ordered and paid for a service, however, your project can not be fulfilled because of file delivery issues to us, technical issues, or situations out of our control that hinders completing the project in a timely and professional manner.
Reasons for a partial refund
- You ordered and paid for a package, received your first file(s) but do not wish to proceed with the project for any reason. You will receive a 50% refund or credit of the total package price. The file(s) you received will be considered final and will not be revised until a new package or add-on is purchased to continue.
Reasons a refund Will NOT be honored
- You ordered and paid for a package, received your first file(s), revisions, and confirmed you are satisfied with the project or asked to proceed to approval.
- You ordered and paid for a package, and your project has been completed, uploaded, and sent successfully.
- You ordered and paid for a package, received your first file(s), revisions, and did not respond after 30 days. The project will be considered completed and final.
Depending on the situation where a refund can not be issued, shop credits for services in the amount determined by TravSonic will be issued. These shop credits can only be redeemed for services at www.travsonic.com. By processing an order, you automatically agree to all of these terms.
Files to Provide for Full Film Mixing
Export audio tracks in AAF or OMF2 from the video editing program, preferably at 24-bit/48Khz in WAV or AIFF format. 16-bit/44.1Khz is not recommended but can be accepted if that is the only option.
Learn how to export an AAF:
For upmixing, and mastering export the following stereo audio stems:
- Dialogue (DIA)
- Music (MX)
- Sound Effect/Foley (SFX or FX)
- Foley Separated (If needed)
Picture Guidelines
Please provide a reference video with the stereo rough mix embedded.
- The film should be picture-locked and approved for mixing.
- At least full HD format: 1920 x 1080, MOV or MP4
- Burn in | Timecode in the footage is preferred, although it is not required.
- Accepted codec examples: Avid DNxHD, DNxHR, Apple Pro Res, Dv25, Dv50, h265, h264
- The video file should be in the same frame rate as the final production. Any discrepancy in frame rates will result in syncing issues.
For a complete guide on exporting AAF files to deliver to TravSonic for film mixing, follow the link below to the detailed preparation page: https://www.travsonic.com/exporting-aaf-files-premiere-final-cut
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