Please take a moment to familiarize yourself with our policies. A clear understanding of the policies will reduce confusion later on and help you have a productive experience. Your project is important to us!

Calendar-100BOOKINGS

A 50% deposit is required to book your first session. The deposit will be applied to your session or refunded if you cancel more than 48 hours before your session time. If your deposit is not received within 48 hours of your session time, your time may be forfeited to another client. All sessions begin from the time booked regardless if the Client is tardy.

Block Sessions

Discounts are giving for full day bookings of 8 hours or more. These block rates can not be divided into separate sessions. The full day must be utilized at once to retain the special block rate. A 50% down payment of the booked block session is required to reserve. If the Client is a no-show to the booked block session without notification, the deposit is forfeited and can not be returned.

Session Payment

Full payment is required upon completion of each session. Payment may be made by cash, PayPal, debit, money order or credit card. Sorry we do not accept personal checks. We only accept certified company checks. For PayPal and credit cards, there is a 2.9% processing fee added to the total amount. To waive the 2.9% processing fee, Clients can send payments directly to sales@travsonic.com from their PayPal account.

Cancellations

  • Session cancellations must be made 24 hours before the booked session for no cancellation fee.  The Client must notify the studio by one of the following: phone (615-601-2685), email (booking@travsonic.com), voicemail or in person.
  • Sessions canceled the same day (less than 24 hours) with notification will result in a $40 cancellation fee. No future sessions may be booked until the fee is paid in full.
  • No-shows to a booked session without notification will result in the session being paid in full.  No future sessions can booked until the fee is paid. If repetitive no-shows occur, the studio has the right not to offer any future bookings to the Client.

Weather Cancellations

In the Tennessee area, weather conditions such as heavy rain and snow can cause unsafe driving conditions during the winter. In these circumstances, sessions may have to be postponed as Clients and employees may not be able to travel. In this case, the studio session will be postponed to another day. Your safety is important to us!

Bill-100PROJECT BILLING

Billable Items


When the audio engineer is working on your project, that time is billable. This includes when you are not present in the studio. Special requests after a session are billable by the hour. This may include services such as doing additional requested edits, mastering, “bouncing” a rough mix, or uploading your tracks. Often the engineer can find ways to reduce the amount of billable time outside of your attended sessions, so it is a good idea to discuss this ahead of time.

Projects
• Projects quoted over $200 require a 50% down payment of the total project to reserve the service.  The remaining balance is to be paid after final project approval and all assets are delivered to the Client.
•  Projects $200 and below require full payment before the project can begin.
•  Mobile recording, live engineering and sound reinforcement require a deposit to reserve the service.  Payments and deposits will be stated on quotes and invoices with due date.  If no deposit is made, the booking is considered not reserved with no guarantee of service. Note: Any live mobile services under $200 require full payment to reserve the service.
• Final approved projects must be paid in full before delivered to the Client, unless written agreements are made between TravSonic and the Client.

Timer-100STUDIO TIME

Starting Time

All sessions begin from the time booked regardless if the Client is tardy. Your engineer will be on-duty preparing for your session and the clock will start from your booked session time. Sessions can not be extended from the time booked to make up for Client tardiness.

Out of courtesy, if you are going to be late to a session please notify the studio that you are running behind. If the Client does not show to the session within the first hour and does not notify the studio, the session is considered cancelled.

Setup

If needed, you may want to start setting up prior to your session start time. If the studio is available and the engineer is not present, there will be no charge until the engineer arrives. Please call the day before your session to determine if an early setup is possible. The clock begins when the engineer starts working with you setting up equipment, getting levels, debugging instrument problems (such as hum, buzz, etc.). When you indicate you are finished and the equipment is no longer in use the clock stops. (If a master is being burned, the clock continues to run until the master is finished.) Clean up is on us.

Breaks

If during long sessions you wish to take a meal break, you may do so off the clock. If you want to work through the meal break to listen to the session, do edits, overdubs, etc., the clock continues to run. If the engineer encounters a technical problem, the time it takes to solve the problem is off the clock.

Ending Time

We do our best to be flexible. Often another session is scheduled immediately following yours and in most cases we allow at least 1/2 hour leeway between sessions. If you should require a little more time, we will try to continue and ask the next scheduled appointment if they can wait. However, if this is not acceptable to them, we ask that you be considerate and stop your project and schedule another session. It is always a good idea to estimate the amount of time you will need and schedule accordingly.

HDD-100SESSION FILE STORAGE AND BACKUP

It is the Client’s responsibility to backup, save and protect all session data provided to the Client. It is recommended that the Client provide their own hard drive for storage. TravSonic is not responsible for backing up, storage or loss of data after the session(s) have been transferred to the Client’s drive or CD.

Sessions will be stored on the studio achieve system for 1 week. Client’s can arrange long term storage backup for large projects at a small fee of $10 a month.

Traffic Jam-100PARKING AND GUESTS

Parking

We try to provide ample parking for our clients. However, we are limited to the amount of visitors and cars we can accommodate per session for fire marshal guidelines. Driveway paths must be kept clear at all times. Our facility can accommodate free private parking up to 5 cars. Off street parking is not always available. If you know you will have more than 5 cars at any giving moment during the session, please let the studio know to prepare and accommodate your session needs.

Guests

We try to keep sessions running smoothly. Please try to bring artists and members that are required for the session. Bringing extra guests not participating can cause distractions for the engineer and make your session less productive.

Food-100FOOD AND BEVERAGES

Food and beverages are permitted in the client designated areas. No food or beverages are allowed near the studio gear or recording console. A client work area desk is provided for eating and beverages.

We try to make our Clients as comfortable as possible. An outside picnic table with lounge area is provided for eating, sitting and smoking. Smoking is not allowed in the studio or near the entrance door. An ashtray area is provided for disposing of cigarettes. Please use the ashtray and do not flick or dispose cigarette buds in the trash cans. Help us to keep the studio clean!

We understand the need for teas and water for vocalists and artists. We provide teas and libation accommodations for our artists in the live room and vocal booths.

Updated 10-12-15

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