Policies

Client Accounts:

-All information for online Client accounts are private and not obtainable to the public.  Online accounts are for access to update Client information, download projects files, project management and to communicate.  It is the Client’s responsibility to keep all contact information up to date.

Website and Blog:

-All content on this website & blog are copyright 2011 TravSonic LLC.  Other images and event content are used with permission from it’s respective owner.

Billing & Payments:

Mixes and Master Sessions:

-Final Mixes and/or Masters must be paid in full before delivered to the Client, unless written agreements are made between TravSonic LLC and the Client.

Projects:

-Full album mixing projects require a half down payment of the total project to reserve the service.  The remaining balance is to be paid after all files and assets are delivered to the Client by TravSonic LLC.

-Projects $200 and below require full payment before the project can begin. Any projects $200 and up require half down before the project can begin.

-Mobile recording, live engineering and sound reinforcement require a deposit to reserve service.  Payments and deposits will be stated on quotes and invoices with due date.  If no deposit is made, the booking is considered not reserved with no guarantee of service. Note: Any live mobile services under $200 require full payment to reserve.

-Payment Types: Cash, Credit Card, Debit, PayPal, Money Orders and bank certified check are accepted.  Sorry, no personal checks.

Quotes:

Quotes and estimates are valid for 30 days of issue.  Does NOT reserve service.  All quotes must be approved to reserve any service(s) and invoiced.

Sessions and Fees:

-All sessions begin from the time booked regardless if the Client is tardy.

-Sessions must be paid before the session can begin.  If for any reason the Client is not able to pay the full amount, only the hours that are able to be paid will be given.  The Hendrix does not allow Clients to start IOU accounts.

-Session cancellations must be made 24 hours before the booked session.  The Client must notify the studio by one of the following: phone, email, voicemail or in person. 888-302-6376

-Sessions canceled the same day (less than 24 hours) will result in a $40 cancellation fee. No future sessions can booked until the fee is paid in full.

-No-shows to a booked session without notification will result in the session being fully paid.  No future sessions can booked until the fee is paid in full.

In Progress and Unfinalized Works:

-Since there are different versions of mixes during the course of a project, an “audio beep” will be added to all “in progress” audio to specify that the audio file is unfinalized.

The Client agrees to not release the audio in any form. Only final mastered audio will not have the “audio beep” at the beginning.

Session File Storage and Backup:

-It is the Client’s responsibility to backup, save and protect all session data provided to the Client. It is recommended that the Client provide their own hard drive for storage. TravSonic LLC is not responsible for backing up, storage or loss of data after the sessions have been transferred to the Client’s drive or CD.

-Sessions will be stored on the studio hard drive for 2 week. Client’s can arrange long term storage backup for large projects at a small fee of $10 a month.