FAQ

We have compiled resources and FAQs to help you navigate some of the questions you’re likely to have along the way on this website.

Helpful Guides

Audiobook Production Preparation Guide

This preparation guide was developed to help our clients deliver their self-produced audiobook files for editing and mastering.

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Exporting to AAF from Video Editing Programs

This guide outlines the steps to export an AAF file from Adobe Premiere, Final Cut, and other video editing software.

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Preparing Tracks for Song Mixing

Getting your session ready and organized for audio mixing is the most important part of making sure your project goes smoothly and stays on track. This guide lists helpful tips to get your sessions ready for the mixing engineer.

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Studio Rate Sheet

View the studio rate sheet for bookings and projects.

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Policies and Terms

Terms and Conditions

View the terms and conditions for this website. Download PDF

Privacy Policy

The privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. Visit the privacy policy page for this website.

Cookie Policy

This Cookie Policy explains what cookies are and how we use them. Visit the cookie policy page for this website.

To change the cookie settings of this website modify the cooking settings page.

COVID Policy and Procedures

To view the updated COVID policy and procedures visit the updates page.

FAQ

About the Company

TravSonic has been in business for 20+ years and was founded in 2000.
TravSonic currently operates its audio studio out of Kalinga Production Studios located at:
7420 Manchester Rd, Maplewood, MO 63143

For billing, sending checks or mail please use the following address:
2232 Welsch Industrial Ct, Maryland Heights, MO 63146

An online audio post-production company providing services for top motion pictures and artists. Our work has been viewed by millions and streamed around the world. We pride ourselves on providing the highest quality and are trusted by leading companies.
Aaron R Reppert is an award-winning audio engineer, re-recording mixer, composer, and the founder of TravSonic Studios, an audio production company that was established in 2000 which first catered to indie bands and recording artists. Recent clients include Disney, Warner Bros, Apple, MTV, VH1, and much more. Read more

Project Estimates

No, the estimate process is to get an approved estimate. We believe in first giving a free evaluation of your project. Once we feel confident that the project can be fulfilled and you approve the estimate, a 50% deposit is required.
Estimates are valid for 30 days from the issue date. This is a no-obligation quote and does not enter you into a contract or payment.
Upon placing your estimate, a TravSonic representative will contact you to discuss your potential project and customize your package further.
We believe in evaluating your project to get to know your needs and vision first. Since every project is different, we want to make sure you get exactly what is needed and you feel comfortable. This also ensures the best quality service to our customers.
Yes, if your 30-day estimate has expired you can request a new estimate. Note that the price may not be the same as the previous estimate as prices do change periodically.
We will send you an invoice via email to make a secure payment online. If you wish to make a different payment method, it can be arranged.

Payments and Billing

Q: What payment options do we accept?

A: We accept the following for payment:

✓ All major credit cards
✓ Cash
✓ Money order
✓ Cashiers check
✓ Certified business check

We DO NOT accept the following payment methods without a client verification process:

X Cash App
X Venmo
X Other peer-to-peer apps
X Personal checks

Net-30 and Net-60 Payments

These payment plans must be approved by TravSonic and are reserved for corporate and established businesses with credit accounts. We currently do not offer this payment plan to individuals. Net30 and Net60 generally have an increased rate to compensate for the time between services rendered and payment.

You may pay your invoice or bill via an online invoice that was emailed to you or via online bill pay.
We will send you an invoice via email to make a secure payment online. If you wish to make a different payment method, it can be arranged.
Yes, TravSonic offers financing through Afterpay. Just pay your first installment upon your purchase of $500 or more ($2000 limit per project). You now have the leisure of starting your project today and paying overtime. Learn More

Revisions and Project Edits

It is required that your film is at the final stage and a locked version is submitted for mixing. Once a film is locked, no duration can change along with the sequence. However, footage can be substituted as long as the duration does not change and it does not affect the audio content during the editing and mixing stage.

Result: If the film duration and footage are changed mid-project, it may incur an additional fee to resync the audio.

Once a project has been approved for finalization and fully paid for, it is considered complete. A new revision package or a project agreement would need to be made.
If you wish to have more services added to your project, you will have to either purchase an extra package or modify the current estimate. For example, if a film mixing package was purchased that didn't include sound design and later wishes to have the sound design done, an extra fee would be applied.
Yes, this would count toward your complimentary revisions.
Revisions are changes to audio requested by the client during the entire project period. Often referred to as an ‘edit’, a revision typically takes the form of multiple edits done in one sitting. For example, one revision could consist of many edit changes and not just one edit per revision. Many projects take about 4 to 5 full revisions.

Other frequently asked questions

TravSonic has worked on top motion pictures, indie films, and TV syndications for audio production which totals over 500 successful high-profile spots. View the client and projects page.
Yes, we’ve finished audiobooks successfully and they have been accepted for publishing on major audiobook websites. We will guide you every step of the way. Publishing your audiobook on ACX is included with this package.
Yes, we manage every expect of your project from start to finish. This includes story-boarding, booking studio time, organizing talents, directing, and engineering.
Yes, all your documents and credit card information are secure. TravSonic does not retain credit card information. We use secure credit card processing.
We have both studio and company policies that can help you with getting to know our workflow. You can read the policies by visiting the company policies page.
Your project date starts once you have approved your quote, a deposit has been paid and all the project files have been received.
Yes, we can tailor your project to any sound spec needed for final delivery.
Yes, we can mail your files on a portable hard drive, flash drive, or other media. This would be an extra fee.
Depending on the software used to edit the film, we recommend sending your finished film in AAF or OMF audio format.

To learn more about the different formats and ways to send your audio files visit https://www.travsonic.com/exporting-aaf-files-premiere-final-cut/.

You can view our service reviews at the following sites:

Yes, we can do editing and mixing sessions online in real-time via Zoom and Source-connect.
TravSonic does maintain an archive backup of in-progress and completed projects. However, once the files have been delivered to the client, there are no guarantees of the files being saved for a selected amount of time. It is the clients' responsibility to save copies of the session files after completion and delivery.
Ready to send us your audio files? Here is a helpful checklist.

1. Export all audio files no lower than 16 bit/44.1k Wav files. Both mono and stereo are accepted. No lossy formats such as mp3.

2. All exported audio should not have extra processing such as extensive EQ, heavy compression, limiting, noise reduction, or effects. Light compression and EQ are satisfactory as long as it is at the same settings during the recording process.

3. If the audio has already been edited, be sure it is free of region clipping. No head or endpoints are cut off and has some crossfades.

4. If sending unedited audio, please include all outtakes, voice cues, and retakes preferably all in the recorded file per section.

5. Label all audio files according to the table of contents of the audiobook numbered in order such as: Opening credits, 2. Introduction, 3. Chapter 1, etc.

6. Include the final book script, eBook, or Kindle version for reference. The print version can also be mailed.

7. Include any notes that may be helpful to the editing process.

8. Copy all audio files in a folder and send them using your preferred file sharing platform such as Dropbox, Google Drive, WeTransfer, etc. Do not send files as email attachments, please.

For more information on preparation, download the help guide.

Refunds

If you ordered, paid for a package, and received your first file(s) but do not wish to proceed with the project for any reason. You will receive a 50% refund of the full project price. The file(s) you received will be considered final and will not be revised until a new package or add-on is purchased to continue.

If the project has not yet started and you wish not to continue, a full refund will be issued minus service and card processing fees.

  • You ordered and paid for a service but did not use the service within 30 days of the payment date. This includes not providing us with the session files or required project materials and your project has not begun. After 30 days, we may opt to automatically refund your payment minus processing fees.
  • You ordered and paid for a service, however, your project can not be fulfilled because of file delivery issues to us, technical issues, or situations out of our control that hinder completing the project in a timely and professional manner.
  • You ordered, paid for a package, and received your first file(s) but do not wish to proceed with the project for any reason. You will receive a 50% refund of the full project price minus processing fees. The file(s) you received will be considered final and will not be revised until a new package or add-on is purchased to reinstate the project.
  • When a project is more than 80% complete and is at the final stages of production, full payment is required to receive the project files. A 15% discount on the full project price can be deducted if the project has not been mastered for the final stage.
  • You ordered, paid for a package, received your first file(s), revision(s), and confirmed you are satisfied with the project or asked to proceed to approval.
  • You ordered and paid for a package, and your project has been completed, uploaded, and sent successfully.
  • You ordered and paid for a package, received your first file(s), and revision(s), and did not respond after 30 days. The project will be considered completed and final.

Didn’t see any answers to your questions? Send us an email or call 1-888-302-6376.

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