We have compiled resources and FAQs to help you navigate some of the questions you’re likely to have along the way on this website.
Helpful Guides
Audiobook Production Preparation Guide
This preparation guide was developed to help our clients deliver their self-produced audiobook files for editing and mastering.
Exporting to AAF from Video Editing Programs
This guide outlines the steps to export an AAF file from Adobe Premiere, Final Cut, and other video editing software.
Preparing Tracks for Song Mixing
Getting your session ready and organized for audio mixing is the most important part of making sure your project goes smoothly and stays on track. This guide lists helpful tips to get your sessions ready for the mixing engineer.
Studio Rate Sheet
View the studio rate sheet for bookings and projects.
Policies and Terms
Terms and Conditions
View the terms and conditions for this website. Download PDF
Privacy Policy
The privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. Visit the privacy policy page for this website.
Cookie Policy
This Cookie Policy explains what cookies are and how we use them. Visit the cookie policy page for this website.
To change the cookie settings of this website modify the cooking settings page.
COVID Policy and Procedures
To view the updated COVID policy and procedures visit the updates page.
FAQ
About the Company
7420 Manchester Rd, Maplewood, MO 63143
For billing, sending checks or mail please use the following address:
2232 Welsch Industrial Ct, Maryland Heights, MO 63146
Project Estimates
Payments and Billing
A: We accept the following for payment:
✓ All major credit cards
✓ Cash
✓ Money order
✓ Cashiers check
✓ Certified business check
We DO NOT accept the following payment methods without a client verification process:
X Cash App
X Venmo
X Other peer-to-peer apps
X Personal checks
These payment plans must be approved by TravSonic and are reserved for corporate and established businesses with credit accounts. We currently do not offer this payment plan to individuals. Net30 and Net60 generally have an increased rate to compensate for the time between services rendered and payment.
Revisions and Project Edits
Result: If the film duration and footage are changed mid-project, it may incur an additional fee to resync the audio.
Other frequently asked questions
To learn more about the different formats and ways to send your audio files visit https://www.travsonic.com/exporting-aaf-files-premiere-final-cut/.
1. Export all audio files no lower than 16 bit/44.1k Wav files. Both mono and stereo are accepted. No lossy formats such as mp3.
2. All exported audio should not have extra processing such as extensive EQ, heavy compression, limiting, noise reduction, or effects. Light compression and EQ are satisfactory as long as it is at the same settings during the recording process.
3. If the audio has already been edited, be sure it is free of region clipping. No head or endpoints are cut off and has some crossfades.
4. If sending unedited audio, please include all outtakes, voice cues, and retakes preferably all in the recorded file per section.
5. Label all audio files according to the table of contents of the audiobook numbered in order such as: Opening credits, 2. Introduction, 3. Chapter 1, etc.
6. Include the final book script, eBook, or Kindle version for reference. The print version can also be mailed.
7. Include any notes that may be helpful to the editing process.
8. Copy all audio files in a folder and send them using your preferred file sharing platform such as Dropbox, Google Drive, WeTransfer, etc. Do not send files as email attachments, please.
For more information on preparation, download the help guide.
Refunds
If the project has not yet started and you wish not to continue, a full refund will be issued minus service and card processing fees.
- You ordered and paid for a service but did not use the service within 30 days of the payment date. This includes not providing us with the session files or required project materials and your project has not begun. After 30 days, we may opt to automatically refund your payment minus processing fees.
- You ordered and paid for a service, however, your project can not be fulfilled because of file delivery issues to us, technical issues, or situations out of our control that hinder completing the project in a timely and professional manner.
- You ordered, paid for a package, and received your first file(s) but do not wish to proceed with the project for any reason. You will receive a 50% refund of the full project price minus processing fees. The file(s) you received will be considered final and will not be revised until a new package or add-on is purchased to reinstate the project.
- When a project is more than 80% complete and is at the final stages of production, full payment is required to receive the project files. A 15% discount on the full project price can be deducted if the project has not been mastered for the final stage.
- You ordered, paid for a package, received your first file(s), revision(s), and confirmed you are satisfied with the project or asked to proceed to approval.
- You ordered and paid for a package, and your project has been completed, uploaded, and sent successfully.
- You ordered and paid for a package, received your first file(s), and revision(s), and did not respond after 30 days. The project will be considered completed and final.
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